Our commitment to service excellence
Delivering the best possible experience to families is core to our
mission.
Our commitment to service excellence starts with each member of your child's health care team consciously following these principles into daily activities.
In doing so, we express with pride, that we are an organization where kids come first.
- We treat the people we serve with respect and courtesy at all times.
- We demonstrate pride in our personal appearance and the appearance of our facility.
- We respect the privacy and confidentiality needs of the people we serve.
- We anticipate the wants and needs of those we serve and respond promptly.
- We act to reverse negative situations as quickly as possible by working to acknowledge, accept and ammend.
- We work to actively listen to and communicate with the people we serve.
- We demonstrate a sense of ownership and pride toward our work, recognizing that it is a reflection of the hospital, and ourselves.