Are you preparing for a hospital stay or appointment? Here are suggestions to help before, during and after your visit.

Before your visit

• Learn more about traveling to Chicago and where to stay.
• Need to cancel or reschedule an appointment? Please let us know at least 24 hours in advance. It helps us, and it helps other families receive timely care.
• Get suggestions on how to talk to your child about treatment.
• Wondering what sets us apart from other healthcare institutions? Learn more about our unique approach to family-centered care.

During your visit

Sending a card or gift is easy through our hospital gift shop.

• Get more information about general visiting hours and policies.
• Staying at the hospital? Get more information about your child's inpatient stay.
• Coming for surgery or a procedure with anesthesia? Learn more about how to prepare. 
• As a parent, you are part of your child's healthcare team.
• Please ask and tell us anything, help us keep your child safe and know your patient rights and responsibilities.
• Family Services helps your entire family receive care and support in multiple ways.

After your visit

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  Get safe, secure online access to portions of your child's electronic child's medical record. Sign up »

  Get tips on how to give your child medicine.
• Access patient education materials developed by our clinical experts.
• Get more information to answer questions about your bill.
• Learn how to request your child's medical records.
• If you receive a Press Ganey survey at your home, please be sure to tell us what you think, as these results are reflected in our patient satisfaction scores.

Content last reviewed: April 2011