Your rights and responsibilities

Let's work together

We welcome all children and their families. You are a member of our team. We will work with you to provide the best possible care for your child.

We will...

• Tell you who we are and what we're doing
• Tell you what is happening before, during and after treatment
• Provide an interpreter at no cost to you
• Give you the information you need to make decisions about treatment
• Give instructions for how to care for your child at home

To serve you better, please...

• Tell us everything you know about your child's health
• Tell us what your child and your family need
• Tell us if your child has pain – we will respond as quickly as possible
• Let us know if we were not clear with the information or instructions you received
• Let us know if you need help understanding your bill and financial responsibilities
• Let us know if you need access to your child's medical records

As a partner in your child's care, we...

• Honor your central role in your child's care
• Respect that you know your child best
• Recognize your right to question treatment
• Respect spiritual and cultural needs
• Value your privacy and confidentiality

Please ask or tell us anything that you believe is important. If you are concerned about your child's care or safety, let us know. You may also talk to a representative in our Patient Relations Office (773.880.4068). If you wish, the Patient Relations Office can refer you to health care agencies, like the Illinois Department of Public Health or the Joint Commission.